General terms and conditions of contracting pet transport services at Baggage Pets.
Clause 1. – Purpose of the Contract
Sistemes Internacionals de Càrrega, S.L. is an international freight forwarding company which, through its BaggagePets service, provides national and international relocation services for animals, using the best available flight connections from Barcelona, Madrid, Málaga and other international airports, offering online services to the main world capitals.
In order to carry out the services offered by BaggagePets, the company may arrange any type of transportation services and subcontractors, which shall be engaged on behalf of the client, as the owner of the animal.
Clause 2. – Scope of Application
These General Terms and Conditions shall apply to all intermediation services requested by the client from Sistemes Internacionals de Càrrega, S.L., BaggagePets, regardless of the means used to request them, whether by telephone, fax, e-mail or any other method. Any claim that may arise in connection with services provided by BaggagePets shall be governed by these General Terms and Conditions and by any regulations that may apply to each service or mode of transport for the carriage of live animals.
Specifically, and without prejudice to applicable administrative regulations, transport services shall be governed by the following rules:
Maritime services shall be subject, as applicable, to Spanish Maritime Navigation Act 14/2014 and/or the Hague–Visby Rules, consisting of the International Convention for the Unification of Certain Rules of Law relating to Bills of Lading of 25 August 1924, as amended by applicable subsequent protocols.
International air transport services shall be subject to the Spanish Air Navigation Act or, where applicable, to the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on 28 May 1999.
Land transport services shall be subject to Spanish Act 15/2009 on the Contract of Carriage of Goods by Road, or, where applicable, to the CMR Convention.
Customs and para-customs services shall be governed by the general rules on service agreements and by any administrative and tax regulations applicable to each operation.
Clause 3. – Acceptance
The client expressly agrees to subject all services contracted with Sistemes Internacionals de Càrrega, S.L., BaggagePets, to these General Terms and Conditions.
The client acknowledges and accepts that the regulations applicable to the various modes of transport include presumptions of exemption from liability in the case of the carriage of live animals and that the liability of carriers is limited according to the weight of the animal.
Clause 4. – Client Obligations
The client guarantees to Sistemes Internacionals de Càrrega, S.L., BaggagePets that he/she is the lawful owner or legitimate possessor of the animal to be transported, and/or has full capacity and authorization to contract the services offered by the company. The client expressly releases Sistemes Internacionals de Càrrega, S.L., BaggagePets from any liability or claim arising from third parties who may assert ownership rights over the animal.
The animal subject to this contract must meet all requirements established by the administrative regulations of the country of origin, transit and destination, in the case of international transport.
The animal must also meet all health requirements, and must carry the health card with all legally required vaccinations, passport and/or any document and regulations required. The animal must be vaccinated within the minimum advance period required by the legislation of the country of origin, transit and destination, as duly informed by Sistemes Internacionals de Càrrega, S.L., BaggagePets.
The client undertakes to provide all official documentation relating to the animal within the required timeframe. Should any document be missing or not delivered, the client shall assume any additional costs incurred by BaggagePets and third parties involved in the service, such as airlines, carriers, veterinarians and/or state services.
The client is responsible for ensuring that the animals are duly registered and that applicable local taxes and any other tax obligations are fulfilled. The animals must also carry the required identification (microchip, tattoo, ring, etc.).
The animal must have third-party liability insurance.
The animal must have a valid official veterinary health certificate issued within the legally required timeframes of the country of origin, transit and destination, as informed by BaggagePets.
The client expressly authorizes Sistemes Internacionals de Càrrega, S.L., BaggagePets to engage licensed veterinarians in the event the animal becomes ill during transportation. All related costs shall be borne exclusively by the client.
The transported animal must not show aggressive or dangerous behaviour. Sistemes Internacionals de Càrrega, S.L., BaggagePets reserves the right to refuse the service. If the animal becomes aggressive at any stage of the service, the company also reserves the right to keep it in a secure, isolated area separate from other animals.
To better understand the animal being transported, the client shall provide a list of habits, personality traits, medications and any other relevant details needed by the contracted carriers during transport.
In the event that, due to force majeure, the owner or designated person is unable to collect the animal, the client must appoint a third party and/or an animal reception institution for pickup and care.
Clause 5. – Price and Payment Terms
The price corresponding to transport and other services contracted with Sistemes Internacionals de Càrrega, S.L., BaggagePets shall be agreed with the client or, failing express agreement, according to the applicable tariffs in force at the time of contracting and within their limits. Additional expenses arising from events or circumstances occurring after the date of contracting or issuance shall be borne by the client, provided they are duly justified and not due to fault or negligence of BaggagePets. Payment of the price and any expenses shall be made in full prior to the animal’s departure.
Full payment must be made before the transport of the animal. Upon reservation and acceptance of the service, a deposit equal to 25% of the total service cost shall be paid. Should the client cancel the service for reasons not attributable to BaggagePets, the client shall forfeit the amount paid, without prejudice to any compensation due to BaggagePets for management fees, ticket cancellations or other costs incurred by third parties.
Additional costs arising after the date of contracting or issuance shall be borne by the client. Payment of the price and any additional expenses shall be made in full.
Clause 6. – Collection and Delivery
The conditions and terms for the collection and delivery of the animal shall be mutually agreed between the client and Sistemes Internacionals de Càrrega, S.L., BaggagePets.
Clause 7. – Delivery Timeframe and Duration of the Transport Service
Sistemes Internacionals de Càrrega, S.L., BaggagePets cannot guarantee the delivery timeframe of the animal at destination. Any timeframe provided shall be considered an estimate under normal conditions. However, upon request, the company shall provide the client with information, to the extent possible, regarding the location and status of the animal.
The company shall only be liable for delays in collection and delivery when they are solely and exclusively attributable to BaggagePets. Otherwise, the client must file claims directly with the carriers involved. BaggagePets undertakes to provide any necessary documentation to allow the client to file such claims.
BaggagePets shall not be liable for delays caused by third parties, port authorities, or extreme and unusual weather conditions.
Clause 8. – Schedules, Collection and Delivery
Schedules are subject to change.
Collection: The person who ordered the service, or the person designated by him/her, must be present at pickup. If not, a signed authorization must be provided to the person delivering the animal, including a copy of the ID card of the owner or authorized person. If the client fails to comply, BaggagePets will not carry out the service but will still charge the agreed cost.
Delivery: Delivery at destination shall be made to the person(s) designated by the owner. If such persons are not present, BaggagePets shall charge the client for transport and boarding costs until effective delivery, for a period not exceeding one week. After that period, the animal shall be delivered to the nearest adoption or animal reception institution.
The client shall bear all costs incurred until final delivery. BaggagePets shall retain a right of lien until full payment of all amounts owed.
Delivery shall take place within the schedule established by the transport company, and the client must adapt to the indicated delivery conditions.
Clause 9. – Obligations of Sistemes Internacionals de Càrrega, S.L., BaggagePets
BaggagePets undertakes to organize transport at its discretion in the most appropriate manner and with due diligence, unless express instructions are given by the client regarding the mode of service. Unless otherwise instructed, BaggagePets may select and contract third-party service providers, carriers, veterinarians, animal handlers, warehouse operators, customs agents and any others required. All such third parties shall be considered independent agents.
Whenever possible, the company shall engage service providers that adhere to applicable international conventions. If not possible, it shall contract companies of recognized reputation and solvency. The animal shall be entrusted to such third parties under their terms and conditions, including liability limitations for loss, damage, expenses or delay. Transport documents corresponding to the execution of the service shall be available throughout their validity.
Clause 10. – Transport Crates or Transport Modules
BaggagePets offers for sale crates or transport modules legally required and compliant with IATA regulations.
If the client wishes to use their own crate, it must be IATA-approved and in good operational and safety condition. Its use shall be agreed between the parties.
If the client provides the crate, it must comply with the required dimensions specified in the Pet Measurement Section. Should the crate not meet the required dimensions, the client shall assume the costs of acquiring a new crate.
Clause 11. – Client-Requested Modifications
a) Schedule changes
Any change to the agreed date or time of collection or delivery must be notified at least 72 business hours in advance. BaggagePets shall confirm whether the new request can be accommodated. If the change is requested within the 72 business hours prior to collection or delivery, an additional charge equal to 25% of the total cost shall apply.
b) Cancellations
Cancellations made within the 72 business hours prior to collection shall incur a charge equal to 25% of the transport cost.
Clause 12. – Limitation of Liability
BaggagePets shall be liable to the client only for injuries, damages or death of the animal arising directly from negligence, fault or breach of its contractual obligations, and such liability shall not exceed that assumed by the airlines or other transport companies engaged. Liability begins when BaggagePets receives the animal and ends upon delivery to the airline managing the shipment.
BaggagePets does not accept declarations of value or special interest in delivery. If the client wishes to increase protection beyond minimum legal limits, appropriate transport insurance must be arranged.
Clause 13. – Exemption from Liability
BaggagePets shall be exempt from liability regarding the selection of third parties acting as carriers, freight forwarders, warehouse operators, customs agents or others required for transport, provided such selection was made in accordance with the client’s instructions.
BaggagePets shall also be exempt when transport instructions are transmitted to third-party subcontractors in accordance with the client’s order.
BaggagePets may waive its rights against such third parties by assigning them to the client.
The company shall not be liable for loss, damage or death of the animal unless such events occur while the animal is under its custody and control.
BaggagePets shall not be liable when the animal has been transported by the client or their representative.
It shall not be liable for consequences arising from loading or unloading operations not performed directly by the company.
BaggagePets shall in no case be liable for any loss or expense incurred by the client, such as loss of profit, loss of customers, fines, depreciation, penalties, currency fluctuations, increased taxes or duties, or any other loss connected to the contracted transport.
BaggagePets shall also not be liable if any of the following circumstances occur:
(i) Fault or negligence of the client or authorized representative;
(ii) Defective or missing transport crates not supplied by BaggagePets;
(iii) War, rebellion, revolution, insurrection, usurpation of power, confiscation, nationalization or requisition by governmental or local authorities;
(iv) Strikes, lockouts or labour conflicts affecting work;
(v) Damage caused by nuclear energy;
(vi) Natural disasters;
(vii) Force majeure;
(viii) Theft;
(ix) Circumstances that BaggagePets could not avoid and whose consequences could not be foreseen;
(x) Any other causes of exemption established in applicable conventions or legal provisions.
Clause 15. – Claims
Upon delivery of the animal, the recipients must verify its condition and immediately inform BaggagePets of any issues, without prejudice to any reservations made at delivery. Under no circumstances may payment of BaggagePets’ services be withheld due to claims filed by the client against BaggagePets and/or third parties involved in transport.
Clause 16. – Applicable Law and Jurisdiction
The services provided by Sistemes Internacionals de Càrrega, S.L., BaggagePets shall be governed and interpreted in accordance with Spanish law. For any claim, the competent courts shall be those of the location of the BaggagePets office with which the client has contracted the service.
Clause 17. – Severability
The terms of these General Terms and Conditions are independent. Should any provision be declared invalid, the remaining provisions shall remain unaffected.
Clause 18. – Image Rights of the Pet
The client expressly authorizes BaggagePets to take photographs and/or videos of the pet subject to the service and to use them, free of charge, for commercial and/or informational purposes (including, but not limited to, publication on the company’s website, social media and promotional materials).
BaggagePets undertakes not to capture or disseminate the image of the client or other identifiable individuals without their express written consent, limiting the use of images to the animal.
Under no circumstances shall such images be linked to the client’s personal data or allow their identification, unless specific additional authorization is granted.